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BackTrack and Our Clients

Posted in News Articles on 11/02/2009

Customer enthusiasm is our overriding goal at BackTrack.  We do not want our clients to be merely satisfied with the service they receive from our company, we want them to be enthusiastic partners.  Every employee is trained from day one that our clients are the reason for our success, and the reason we do our jobs day in and day out.

Our philosophy regarding customer service is customer-centered and states that we treat all of our clients as if they are our only client. We do not ask our clients to sign contracts – we believe that both you and we benefit from the fact that we need to earn your business day by day, order by order.

We are committed to providing exceptional quality and service to our clients, and we maintain an open door policy with all of our clients.  If you have a question or concern, our phones are answered by a person who is able to direct your call to the appropriate person for an answer.  Calls are always returned in a timely manner, and our staff works to resolve issues to everyone’s satisfaction.

We want our clients to know that we appreciate their business and we welcome your feedback.  To see what our clients are saying, click here or call BackTrack at 800-991-9694 to see how we can become your employee screening partner.