Customer Feedback

What are BackTrack clients saying?

Congrats on the "top workplace award". Y'all are top in our books too. Your folks are a pleasure to deal with...probably because they are happy at work.
P. Bowling, HR Manager, 07/2010

You guys did GREAT! Thanks so much for the speediness!
C. Ehren, Partner, 07/2010

It has been a pleasure as always!
C. Civisca, Compliance, 07/2010

Have I mentioned how happy I am with BackTrack!?!? All of the people I’ve had contact with in the past week have been so wonderful, and the results are amazing!
J. Forster, 06/2010

Just wanted to thank you and your team for the quick response we got on the re-verification of this education. We greatly appreciate it.
J. Hoelscher, HR, 06/2010

This whole customer service aspect of BackTrack is a bit foreign to me. I don't honestly know how to deal with it as I have never experienced such service. BackTrack's willingness to change their service and products to meet our needs is great. I like everything BackTrack has done for us. From taking the time to fully understand what our needs were to making fundamental changes to accommodate it goes beyond anything I have ever experienced in my professional career. I am extremely happy with BackTrack and things having been going very well ever since we signed up.
C. Black, HR, 06/2010

You’re awesome! Thanks again.
K. Darty, People Services Coordinator, 6/2010

I just wanted to let you know what a pleasure working with you has been. You are always prompt, clear, courteous and helpful. And on the phone you are most pleasant.
B. Robison, HR Supervisor, 05/2010

Thank you all again – that is why you are the best company ever!
S. Porter, VP, 05/2010

I am very impressed with your reports and how thorough they are.
K. Parent, HR Manager, 05/2010

I really appreciate that you are helping us to make sure our information is secure.
C.Carley, Office Manager, 5/2010

Everything is going great with your system. It is very user-friendly and we just love how well BackTrack is working for us. Thank you for everything.
T. Harris, HR Manager, 05/2010

Thanks so much for all of your help. I didn’t think this was an authentic G.E.D., but I always like to give people the benefit of the doubt. You guys do a great job!!!
C. Hope, HR Administrator, 04/2010

Things have been going great with the backgrounds. Everyone is the office is loving the turnaround time - they comment all the time! So I would say we are definitely satisfied with the results. We have even re-sent some backgrounds to you guys that were sent to our old company (which we are still waiting on) just so we can get those completed! Thank you very much for checking in on us and thank you for the great job you all do.
B. Kinnaman, HR Manager, 04/2010

In my experience you are the best in the business. If there is a problem, it is usually my fault!
B. Jordan, HR Manager, 04/2010

Everything is great. I appreciate all of your support!
M. Shinsako, HR, 04/2010

BackTrack is always on the ball, so I appreciate your help.
L. Toth, Global Recruiting and HR, 04/2010

You all have been terrific! You made the process of getting on board with you all seamless, and your support staff has been great. The follow up is refreshing as it's been prompt.
K. Fulton, HR Manager, 04/2010

Kristina, thank you for catching that. By the way, we appreciate the great service and support that we are receiving from your team there and BackTrack.
K. Wright, HR Manager, 03/2010

Thanks, Scott. We are so pleased that BackTrack can be trusted to do good work and do it quickly.
N. Malone, HR , 03/2010

Today was my first time using your services. All I have to say is AWESOME. The reports were pulled very quickly, the email straightforward, and the visuals on the reports were all great (alerts). I also liked that the reports were in .pdf format, so I can save in our employee files. Outstanding job, looking forward to using you again. We used to use ADP Select and it took about 5 minutes just to get logged in and find the results of a report.
A. Lawhorn, Human Resources, 02/2010

BackTrack “kicked butt” with the KC-10 project.
T. Biddix, Employment Representative, 02/2010

You are wonderful. Scott is awesome, everyone is very accommodating, and I have the highest confidence that I am getting the most complete report possible.
R. Schlau, Human Resources, 02/2010

I want to take this opportunity to say "Thank you" to all of you. It has been a pleasure and a joy working with each and every one of you. I have certainly learned a lot about background checks since we partnered with BackTrack in 2001. It has been a wonderful experience. I wish all of you the best and much success in years to come. We have had some challenges along the way, but you and your team have been so responsive to our needs in the past 9 years that it has been a great working relationship and I thank you for all of your help and support during these past years.
M. Coffin, Employment Representative, 02/2010

I am very pleased with BackTrack and so glad I made the decision to switch to you last year.
L. Bisca, Team Lead Human Resource Delivery Team, 02/2010

Awesome! You guys continue to put a smile on my face.
V. Morris, Talent Acquisition Specialist, 02/2010

By the way…you guys are rockin’ it!! Thanks.
T. Biddix, Employment Representative, 01/2010

I really like you guys! Thanks for the great service and everything you do!
S. Porter, Vice President of Quality & Clinical Services, 01/2010

You have the coolest system ever – it's just too cool. I love the online website. M. Johns, Senior Business Consultant, 12/2009

The BackTrack system is a very user-friendly. We have no problems at all. Worked like a charm! Thanks for your help on everything. T. Harris, Human Resource Manager, 12/2009

I love the format of the reporting – easy to read. I am very impressed with the staff who were quick to respond, professional and yet very personable in their emails to me. M. Johns, Senior Human Resource Business Consultant, 12/2009

Everything went very well. I am very pleased with your services, especially the quick turnaround time.
C. Brock, Human Resources, 12/2009

I have to say that you are always at your desk when I call. It seems you guys never use voicemail, and I can always speak to you. That is great.
S. Guglietta, Human Resources, 12/2009

Your system is so much smoother than our former company. Thank you for your help during the transition.
E. Parish, Human Resource Generalist, 11/2009

I attend a number of human resources shows and conventions and always have background screening companies approaching me for business. They ask about our current screening company and try to convince me to at least test their services. I always tell them I am extremely happy with BackTrack and would never consider switching. I am certain no one would be able to provide better customer service. I really appreciate the fact that I can call in and talk to one person, and that every time I have a question I receive a quick response. I am very pleased with the services you provide to my company.
M. Lucas, HR Director, 10/2009

Cheryl, you are a ROCKSTAR!! Thanks so very much for your help!!
S. Mendez, HR Assistant, 10/2009

BackTrack has an excellent web portal to view status of reports on line, detailed invoices, and responsive account managers. I have confidence in the information provided.
J. Maguire, Administrator HR, 10/2009

Thanks for all of your good work. You guys rock.
S. Kuhn, Human Resources/Employment Coordinator, 08/2009

Our background screening is working very well and BackTrack is just a dream to work with.
J. Blakemore, Volunteer Services Manager, 07/2009

Cheryl is top notch and she always is willing to go above and beyond in order to make things work.
S. Kuhn, Human Resource Assistant,06/2009

You are a valued supplier. Your team does a great job for us.
M. Pegors, Senior Human Resources Generalist, 06/2009

I'm so glad to that we are using BackTrack. You guys saved me so much time when I was in Human Resources. You're so professional and you do such a good job. It saved me so much time.
R. Barber, Manager, 06/2009

I do want you to know that things are going great with BackTrack! I have been in contact with Gaye a couple of times in regards to smoothing out some processes and she has been wonderful to work with! Thank you for great service.
L. Bisca, Team Lead, 06/2009

I like working with BackTrack and appreciate your company. You are always on top of the ball and nice to talk to.
M. Novak, Senior Recruitment Specialist, 04/2009

Katie has been a tremendous help to me. She has provided outstanding customer service. She is always very quick to respond and has an answer for me every time I inquire. I truly appreciate her positive attitude and sense of urgency.
T. Adams, Recruiting Coordinator, 04/2009

You are big enough to handle any business, but you feel like family.
T. Biddix, Employment Representative, 03/2009

I want you to know we are very happy with the service. Everything is going absolutely well.
J. Gibson, General Counsel, 03/2009

We feel BacKTrack is a good fit for our organization and are excited to have you on board doing our background checks.
A. Storer, Human Resource Coordinator, 03/2009

I have really appreciated the expediency with which the backgrounds have been progressing. It has really helped us out in an unusual circumstance where time has become important in filling a vacancy.
S. Ritchie, Human Resources, 03/2009

We are very impressed with what you have to offer. Honestly, I had a good feeling about BackTrack from the first time you called. We look forward to working with you and BackTrack.
K. Cullen, Human Resources, 03/2009

You have good people that took care of our needs.
N. Nieves, Human Resource Coordinator, 02/2009

Thanks for your time and expertise. I have certainly learned a great deal about criminal background checks during the past weeks, and I appreciate your perspective on county searches.
J. Mallon, Human Resources Director, 02/2009

You guys absolutely rock! Thank you for all the incredible service you provide!
S. Kuhn, Human Resource Assistant, 01/2009

If all of the vendors we outsource with were as good as BackTrack, my life would be fantastic!
J. Cobos, Human Resource Manager, 12/2008

Thank God for BackTrack! I am familiar with your company having used you for four years with my prior employer.
L. Gallagher, Human Resource Manager, 12/2008

You and your team rock!!! Thank you to everyone who helps out in our checks. I really appreciate the professionalism and the speed of your checks. Also, anyone that I talk to when I call in is always able to help. Keep up the great work!!!!
D. Krizan, Senior Account Development Manager, 12/2008

Thanks for everything you have done in assisting with our online experience. It makes the data entry much easier.
L. Davis, Human Resource Secretary, 11/2008

I just want to reach through the phone and give BackTrack a hug. You have been so easy to work with.
K. Putnam, Human Resources, 11/2008

I used BackTrack for 8 years with my previous company and now for the last year with my current company. BackTrack has always provided great service and I trust you completely.
P. Bowling, Manager of Human Resources, 11/2008

I was impressed with the questions and with the way Ashley worked with and spoke to me that I have decided to start working with BackTrack to do DOT background screens on my drivers.
V. Santomartino, Safety Officer, 10/2008

Thanks again for your patience and wonderful customer assistance throughout this transition to online background checks. You really have provided exceptional support!
A. Bruflat, Staffing Coordinator, 08/2008

Our temporary agency screened an applicant through another company. When we decided to hire her as a regular employee, we ran the background check through BackTrack. The competitor stated that there were 14 counts of drug trafficking that were dismissed. BackTrack researched the same record and found that only 1 of the counts was dismissed – the others were still active. I was astounded that the competitor made such an error and I am pleased with how thorough and dependable BackTrack is!
A. Pollack, Human Resource Manager/Recruitment, 10/2008

I wanted to take a minute to also thank you and everyone you work with for providing excellent service! We recently began working with BackTrack and I know our department has been very impressed with both the quality of reports as well as the customer service your company provides. Unfortunately we know from experience that not all companies provide the level of service you do and I believe it really makes your company stand apart from others.
K. Licklider , HR Generalist, 03/2008

I want to say your service staff is very prompt and provides excellent service.
H. Felx , Human Resources, 09/2008

I just wanted to let you know that I dealt with Ms. Cheryl Cochran on the phone regarding an issue with a therapist we entered for a background check this morning. Cheryl was extremely helpful and her customer service was PERFECT. She made my concern a priority and took immediate action to make sure I got the results I needed. We use your services often and it's employees like Cheryl that ensure we continue to depend on you for our needs.
J. Kaliszewski , Recruiting Manager, 08/2008

Thank you! You are always so helpful and I want to let you know that we really appreciate it. Our former company was nowhere in the same league as you in terms of customer care!
K. Licklider , HR Generalist, 08/2008

Thank you for all the help. Wow, you guys are very thorough with your reporting – this is awesome.
M. Wickland , Staffing/Project Support Coordinator, 09/2008

You are amazing. Your reaction time to our needs is very impressive as was your presentation. You beat me to the punch on the follow-up. I received a lot of favorable feedback on BackTrack's customer service orientation. We really liked all your options. I appreciate your quick response.
E. Parish , Human Resources, 09/2008