Privacy Policy

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BackTrack’s Background Screening Privacy Policy

As a consumer reporting agency governed by the Fair Credit Reporting Act (“FCRA”) and other applicable state and federal laws, BackTrack is committed to protecting your right to privacy.

This privacy policy covers BackTrack’s practices, policies, and security measures regarding the receipt, storage, and use of “Personally Identifiable Information.” This policy also covers the receipt of certain information through BackTrack’s website (“Website”) and otherwise.

All information collected by BackTrack will be collected, stored, and used in compliance with applicable laws, including the FCRA.

Personally Identifiable Information Collected

BackTrack will only collect “Personally Identifiable Information” about you if you voluntarily choose to provide such information to BackTrack and/or in connection with a background check authorized by you. “Personally Identifiable Information” that BackTrack may collect about you through our Website or otherwise may include, but is not limited to: name, address, email address, phone number, date of birth, birthplace, driver’s license number, social security number, employer, employment details, and information regarding prior criminal proceedings, civil proceedings or credit activities. You are not required to provide “Personally Identifiable Information” to obtain access to any part of our Website.

Our Website server also collects the domain names of visitors to our Website. This information is aggregated to measure number of visits, average time spent on the BackTrack Website, pages viewed, etc.

With Whom BackTrack Shares Personally Identifiable Information

BackTrack will not disclose your “Personally Identifiable Information” to a third party, except in accordance with applicable laws.

Typically, BackTrack will only disclose “Personally Identifiable Information” regarding the subject of a background check to a third-party in the following situations:

  • To an employer or prospective employer who has been authorized by the consumer to receive information about him or her for employment purposes.

  • As otherwise required by law.

Where BackTrack transfers “Personally Identifiable Information” to a representative or third-party subcontractor assisting with a background check, BackTrack provides only the information required to assist with the background check. BackTrack prohibits such third-party representatives and subcontractors from using consumer information for any purpose other than assisting BackTrack with the background check. BackTrack also contractually requires such third-party representatives and subcontractors to maintain commercially-reasonable measures to protect the confidentiality of consumer information they receive.

If BackTrack or its assets are acquired by another company, that company will assume responsibility for the “Personally Identifiable Information” collected by BackTrack through the Website and it will assume the rights and obligations regarding the collection and use of such information, as described in this Privacy Policy. BackTrack will not permit another business in such a circumstance to review or examine the information BackTrack has collected without a confidentiality agreement in place and only to the extent allowed by law.

BackTrack does not resell to third-parties any data provided to us for marketing purposes under any circumstances.

How BackTrack Uses Personally Identifiable Information In Addition To Background Checks

BackTrack may match user information obtained via our Website with third party data to help us better understand our customers and improve our content. BackTrack may also disclose aggregated user statistics in order to describe our Website to prospective business partners, advertisers, and other third parties, and for other lawful purposes.

How To Access, Correct, And Change Personal Information

BackTrack strives to maintain the accuracy and integrity of the information collected through the Website and otherwise. You can access and update certain personal information we have about you by calling us toll free at

1-800-991-9694 or by contacting us via the form at

If you are a BackTrack client with a registered account, you may review and update your information by logging into your account. If you are an individual on whom one of our clients has requested a background screening investigation, and/or you have submitted “Personally Identifiable Information” to us at the request of such client for purposes of the background screening investigation, you may review your BackTrack file in accordance with your file disclosure rights under the FCRA, California Civil Code Section 1786.22 or any other applicable law by contacting us toll–free at 1-800-991-9694, or in another legally authorized way.

To protect consumers’ privacy and security, we will take reasonable steps to verify an individual’s identity before granting access to “Personally Identifiable Information” or allowing corrections to such data.

Personal Information Disclosure: United States Or Overseas

Generally, BackTrack does not transfer information to third parties outside of the United States or its territories. Such transfers would only be done if necessary to complete an international background check (e.g., conducting an international criminal check or verifying educational or employment records outside of the U.S.).

Security Of Your Information

BackTrack abides by all applicable state and federal laws pertaining to the security of data supplied to us. BackTrack uses industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. Please note that e-mails and other communications you send to BackTrack through our Website are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

When data is ready to be destroyed or disposed of, BackTrack will follow all applicable laws and regulations and take measures to ensure that all such records and data are destroyed and unrecoverable.

Links To Other Websites

The BackTrack Website may contain various links to third-party websites. These sites may provide additional information, goods, services and/or promotions. These sites are owned and operated independently of BackTrack, and have their own separate privacy and data collection practices. Any information you provide to these websites will be governed under the terms of their privacy policy, if any. BackTrack has no responsibility or liability whatsoever for the independent actions or policies of these independent sites, and is not responsible for the content or privacy practices of such sites.

No Information From Children Under Age 13

If you are under the age of 13, please do not attempt to register with us at this Website or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please call us toll free at 1-800-991-9694.

Changes To Our Privacy Policy

BackTrack’s Privacy Policy may change from time to time. BackTrack will post any privacy policy changes on this page along with the date of the most recent revision. BackTrack will also keep prior versions of this Privacy Policy in an archive for your review.

Contact Information Regarding Privacy Policy

To obtain additional information regarding our Privacy Policy, or to obtain information regarding policies in the event of a compromise of your personal information, please contact us at:

BackTrack Compliance Department

8850 Tyler Blvd

Mentor, OH 44060

Toll Free: 800-991-9694

Fax: 440-205-8355

Additional Information

If you have any other questions or concerns about your privacy on BackTrack’s Website or otherwise, or wish to opt-out of any email list, please contact us at: 


8850 Tyler Blvd

Mentor, OH 44060

Toll Free: 800-991-9694

Fax: 440-205-8355




Privacy Policy Last Updated: 03/24/2016